Engineering & Quality Assurance

Our #1 priority is to preserve the client’s trademark quality standard and brand reputation. For our remanufacturing system to work, it is essential that all of PRC’s partners feel confident when placing their PRC-serviced goods back into the market. For those wondering about the quality of our remanufacturing service, consider the following:

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Products remanufactured at PRC typically experience a lower average return rate than brand new units.

We keep in close contact with our clients' technical staff regarding product revisions, quality standards, testing specifications, and all other pertinent information

Our staff of engineers and quality professionals uses state of the art, fully calibrated equipment while testing for quality

Our team of inspectors are highly trained and conduct continuous in-process and outgoing inspections

Corrective Action and continuous improvement initiatives are an every-day part of our production.

PRC is committed to exceeding all appropriate industry and customer specifications, as well as continuing to establish new standards of product and service excellence. Our priority is to preserve our client’s trademark quality standards and brand reputation. Our continuous quality improvement program (CQIP) provides consistent assurance that our products meet the customer’s demands in today’s market.

Use of our Tracking Reporting Analysis Control System (TRACS™)

Use Pareto analysis to identify the failure modes

Validate engineering changes and new product designs

Quantify the cost of identified failure modes

Recommend product improvements

Issue corrective action requests to OEM suppliers

Engineering & Quality Assurance

Also:

Standardization is to ensure correlation and compatibility of inspection procedures and equipment

Document Control defines the process which includes, validation, communication and approval

Returns Inspection is performed on inspected units from consumers for continuous product and process improvement

Product Failure Mode and Effect Analysis (FMEA) & Root Cause Analysis identifies the most likely failure modes of the products using historical data and cross functional group analysis

Critical to Quality (CTQ) are quality attributes of the components/assemblies most critical to building a quality product

Engineer Usage Study utilizes the experience of our engineers to evaluate product performance and value

In-Process Quality Control is used to verify process capability and facilitate continuous improvement

Packaging is a part of a list of requirements that ensure safe and efficient transit of the finished product and components

Finished Goods Inspection is used to ensure quality of the finished product

Corrective Actions are responses to quality defects and non-conformances, to ensure quality and prevent future defects and non-conformances

Failure Analysis

Companies selling consumer products always seek to minimize the percentage of goods returned by customers. Manufacturing companies expend resources to ensure design and conformance quality, but often overlook a huge source of information- their own returned items. We work with our partners to custom-design an effective, closed-loop sampling plan for their returns. The objectives of this value-added service are to:

Quickly identify critical defects

Use Pareto analysis to identify the failure modes

Validate engineering changes and new product designs

Quantify the cost of identified failure modes

Recommend product improvements

Issue corrective action requests to OEM suppliers

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After-Sales Support and Customer Service

Call Center

We provide a highly efficient customer service environment that is capable of tracking all vital support data for daily or weekly reports.

after sale service

Customer Service

PRC has become a truly critical channel, providing a fast and cost-effective way for customers to ask basic questions, obtain general information, conduct routine transactions, and resolve minor problems. Success depends on getting the right information to customer service staffers faster, so they may provide quicker, more efficient service.

Specialize in advanced technical troubleshooting, escalated calls are our specialty

Customer Relationship Management(CRM)

Call recording and reporting

Warm call transfer, multiple language capabilities (French and Spanish), and technical troubleshooting, levels 1-3

Our contact centers are run by experts in your products

Continuous training and knowledge sharing

Weekly management meetings to discuss customer care progress and related issues

Enhanced quality - PRC will compare 3 sources to isolate the true root-cause of end-user problems

Returns data

Customer voice

Engineering knowledge base

Product Exchange Programs

PRC has the ability to manage our clients warranty processing thru our rapid exchange program where remanufactured products can be used as exchange products for consumers with warranty or service issues.

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Optimized Returned Product Channels

Secondary Market Sales

PRC specializes in the sale of products in the secondary market channel: remanufactured products, closeout/obsolete inventory, buybacks, surplus, and overstock inventories.

A wide range of inventory guaranteed to fit your needs
PRC provides dealers with a broad range of consumer products at varying price points.
PRC can also “tailor” inventories and shipments to secondary market buyers.

growing money

Secondary Market Customers include:

Closeout retailers

Discount retailers

Hardware chains

Appliance & Electronics stores

Drug store chains

Discount e-tailers

Home centers

Salvage centers

Event Sales

Augmentation & Liquidations Sales

PRC will provide you with a professional sales team allowing you to monetize your assests. As part of every engagement, PRC sales professionals will strategically analyze your products to determine the optimal sales strategies for each asset category.

Also:

Forecast revenues streams

Provide retail and contact visibility

Market pricing analysis - find and accept only the highest offers!

Move your product quickly without a sales channel conflict

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Supply Chain Consulting

With our strategic supply chain consultation we are able to identify supply chain strategies to find the right network that provides the lowest cost and highest service level. The design, enhancement and integration of logistics, customer service, distribution and manufacturing systems frequently represent the largest opportunity for offering competitive advantage. We can:

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Provide optimal strategies customized to your specific company and market requirements

Reduce transportation costs through consolidations, private/contract carriage, packaging and mode analysis

Assess the impact of new or potential sourcing, terms of sale, service time

Design Inventory stratification strategies based on customer demand

Our extensive experience in designing logistics networks for customers. As a logistics client of PRC, data is integrated from the supply chain management systems to quickly build profiles using components such as carrier, direction and geography. Recommendations are based on requirements established by the client, easy to understand and financially sound.

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Contact the Experts

PRC Industries leads in managing returned products, specializing in remanufacturing and recycling. Their sustainable practices save manufacturers millions by repurposing defective items instead of filling landfills. PRC’s eco conscious methods prioritize remanufacturing and recycling, achieving high recovery rates without new replacement parts.